Manager of Member Experience Strategy

Join Oscar Health as the Manager of Member Experience Strategy. In this role, you will work cross-functionally to identify and implement opportunities for improving the member experience. You will lead the end-to-end management of cross-functional projects, evaluate departmental performance, and collaborate with internal and external stakeholders. You will report to the Director of Member Strategic Initiatives and may oversee team members directly. A Master's Degree and experience in healthcare and strategy are required.

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics, and assisting in the development of departmental metrics.
• Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management.
• 3+ years of experience in delivering projects / programs
• Experience using data and metrics to drive improvements in programs
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Experience / background in a fast-paced operations environment
• Master's Degree
• Healthcare experience (health insurance, provider, or healthcare consulting)
• 1+ years of experience working in SQL
• 4+ years of experience in strategy or consulting