Senior Analyst (Sales Operations)

Join Oscar's Growth Operations team as a Senior Analyst, where you will support and optimize sales channels and partnerships. You will manage implementations and onboarding operations with key distribution partners, identify and resolve gaps in sales processes, and provide advanced support on complex escalations. You will also monitor key operational metrics and ensure compliance with all applicable laws and regulations. The ideal candidate will have 3+ years of experience in an operations role, experience with SQL queries, and experience working in the healthcare or insurance industries.

• Manage implementations and onboarding operations with key distribution partners to enable them to sell and enroll Oscar products.
• Identify and resolve gaps within our sales processes and develop recommendations on how to improve efficiency of our various sales channels.
• Provide advanced support on complex escalations and work across the organization to identify root causes and manage resolution.
• 3+ years of experience in an operations role, or other relevant experience
• Experience using basic SQL queries to pull data from databases
• 3+ years of experience working on projects with a team-based approach
• Experience working with CRMs and sales operations solutions (Salesforce, Zendesk)
• Experience working within healthcare or insurance industries