Operations Associate

Join Raylo, a fast-growing tech company on a mission to transform the way technology is bought, used, and reused. As an Operations Associate in the Customer Success team, you'll be a key point of contact for customers, helping to resolve queries and ensure a high-quality experience. You'll gain hands-on exposure to operations, customer experience, and problem-solving in a high-performance environment.

• Support customers by responding to queries and issues across multiple channels, ensuring timely, accurate, and empathetic communication.
• Learn and apply Raylo's operational processes, systems, and tools to deliver a consistent and high-quality customer experience.
• Use data and insights from day-to-day work to identify trends, inefficiencies, and opportunities to improve customer experience and operational performance.