Client Success Manager

Join Force Therapeutics, a leading digital health company focused on transforming patient healing and clinician care delivery. As a Client Success Manager, you will be responsible for managing day-to-day relationships with assigned clients, driving loyalty, and identifying expansion opportunities. You will advocate for client needs within the company and collaborate with cross-functional teams to ensure client satisfaction. This role offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k retirement planning, generous PTO, and summer Fridays.

• Gestionar la relación diaria con un conjunto asignado de clientes, asegurando su satisfacción y éxito.
• Identificar proactivamente oportunidades de expansión dentro de la base de clientes y colaborar con el equipo de ventas para impulsar el crecimiento.
• Actuar como la voz del cliente dentro de la empresa, abogando por sus solicitudes y comentarios, y colaborando con equipos multifuncionales para garantizar su satisfacción.
• Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector
• Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums
• Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience