Senior Customer Care Director - French and English speaker

Join Onepilot as a Senior Account Director, where you will lead and grow a portfolio of strategic clients. You will oversee a team of Account Managers, ensure operational excellence, and drive sustainable growth. Your responsibilities will include strategic account leadership, operational excellence, team leadership and development, and business growth. You should have 7+ years of experience in customer support, customer success, operations, or account management, and be fluent in French and English.

• Gérer un portefeuille de clients stratégiques, établir des relations à long terme et assurer la satisfaction et la croissance des comptes.
• Surveiller et améliorer la performance opérationnelle, en veillant à ce que les normes de service soient respectées et en identifiant les opportunités d'amélioration.
• Diriger, encadrer et développer une équipe de gestionnaires de comptes, en favorisant une culture de responsabilité et d'amélioration continue.
• 7+ years of experience in Customer Support, Customer Success, Operations, or Account Management
• Significant experience managing strategic client relationships
• Proven track record of leading and developing high-performing teams
• Strong operational mindset with excellent analytical skills
• Comfortable managing complex projects and multiple stakeholders
• Strategic thinker with a hands-on approach and strong execution capabilities
• Excellent communication and presentation skills
• Fluent French and English. A third language is a plus.

### What we offer

• A pivote role in a fast-paced environment
• Competitive salary
• Flexible remote policy (hybrid, not fully remote)
• HR review twice a year to support your professional growth
• MacBook, annual team offsites, all-hands and more!