About The Role

Join Onepilot as a Customer Care Account Manager, where you will lead a dedicated team of customer support agents and manage a portfolio of clients. Your responsibilities will include agent team management, client performance and relationship management, process optimization, and growth and knowledge management. This is a pivotal role in a fast-paced environment with a competitive salary and flexible remote policy.

Lead and manage a dedicated team of customer support agents, ensuring operational excellence and high-quality service delivery.
Build strong, long-term relationships with clients, acting as a strategic partner to help them scale their customer support operations.
Design, implement, and continuously optimize support processes across your client portfolio, driving operational performance.
Experience in customer support or operational roles
Data-driven mindset with a passion for achieving goals and tackling new challenges
Strong team player and confirmed problem solver
Willingness to get hands-on when required
Fluent in French & English. A third language is a plus.

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