Outbound Customer Care Account Manager

Join our Outbound Customer Care team as an Account Manager. You will be responsible for managing a portfolio of outbound calling missions, building strong client relationships, and leveraging automation and AI to scale performance. This role requires 2 to 4 years of commercial experience, fluency in French and English, and a strong appetite for automation and AI. Enjoy a competitive salary, flexible remote policy, and opportunities for professional growth.

• Partenariat avec des freelances certifiés pour assurer la qualité et la productivité des missions.
• Établissement et maintien de relations solides avec les clients, fourniture de rapports de performance.
• Utilisation quotidienne de l'automatisation et de l'IA pour industrialiser et améliorer les performances.
• 2 to 4 years of commercial experience: sales, business development, telesales, or account management.
• Comfortable on the phone, with hands-on experience in outbound calling or prospecting.
• Experience in a BPO, call center, or outsourcing environment is a plus.
• A strong appetite for automation and AI, and the ability to get up to speed quickly on new tools (CRM, dashboards, AI tools).
• Data-driven: you read, use, and steer by KPIs.
• Autonomous and well-organized: you run several missions in parallel without losing focus.
• Strong relationship skills and ease in front of clients.
• Fluent French is required: our missions and client relationships are French-speaking. Professional English is mandatory too.

### What we offer

• A pivote role in a fast-paced environment
• Competitive salary
• Flexible remote policy (hybrid, not fully remote)
• HR review twice a year to support your professional growth
• MacBook, annual team offsites, all-hands and more!