Enterprise Account Director

Join Onepilot as an Enterprise Account Director, where you will lead and grow a portfolio of strategic clients. You will oversee a team of Account Managers, ensure operational excellence, and drive sustainable growth. Your responsibilities will include strategic account leadership, operational excellence, team leadership and development, and business growth. You should have over 7 years of experience in operations and customer support roles, a proven track record of managing client relationships and operational performance, and experience in leading and developing high-performing teams. Fluency in English and French is required.

• Gérer un portefeuille de clients stratégiques, établir des relations à long terme et assurer la satisfaction et la croissance des comptes.
• Surveiller et améliorer la performance opérationnelle, en veillant à ce que les normes de service soient respectées et en identifiant les opportunités d'amélioration.
• Diriger, encadrer et développer une équipe de gestionnaires de comptes, en favorisant une culture de responsabilité et d'amélioration continue.
• **+7 years** of experience in Operations and Customer Support roles
• Proven track record of **managing client relationships and operational performance**
• Experience in leading and developing **high-performing teams**
• Strong **analytical and communication** skills
• Strategic thinker with a **hands-on** approach
• Fluent in **English and French**. A third language is a plus.

### What we offer

• A pivote role in a fast-paced environment
• Competitive salary
• Flexible remote policy (hybrid, not fully remote)
• HR review twice a year to support your professional growth
• MacBook, annual team offsites, all-hands and more!