Senior Manager of Implementations

Join Tabs, a rapidly growing company in the revenue automation space. As a Senior Manager of Implementations, you will play a hybrid player/coach role, managing and mentoring a small team of Implementation Managers while remaining hands-on with key strategic implementations. You will lead end-to-end onboarding for complex or high-impact customers, drive process improvement, act as a customer subject matter expert, collaborate cross-functionally, ensure team excellence, and build for scale. This position is based in New York City and offers unlimited PTO, fully paid health insurance, complimentary meals, generous parental leave, tax-free commuter benefits, and regular team events.

• Lead and coach a team of Implementation Managers, providing guidance, feedback, and development support while also managing key strategic implementations.
• Drive process improvement by partnering with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility.
• Collaborate cross-functionally with Product, Engineering, and Operations to surface insights from implementations, identify product gaps, and help prioritize enhancements.
• You are a hands-on leader who thrives at the intersection of delivery and development, equally comfortable running complex implementations and coaching others to do the same
• You bring deep accounting fluency and a structured, systems oriented approach to problem solving. You are motivated by building structure out of ambiguity, developing others, and ensuring customers experience exceptional delivery quality
• You communicate effectively across all audiences, whether you are walking a CFO through ASC606 workflows or collaborating with engineers to debug an integration. You are organized, detail oriented, and driven to continuously improve processes that make teams more effective
• Proven ability to manage complex client implementations end to end, balancing speed, accuracy, and customer satisfaction
• Strong technical and accounting fluency, ideally with knowledge about ASC 606 revenue recognition, order-to-cash workflows, or ERP integrations (NetSuite, QuickBooks)
• Excellent communication skills across finance, accounting, and technical stakeholders
• Based in New York City, available to work 5 days per week in office at our Soho HQ
• Background in accounting or finance software; CPA or Big Four experience is a plus
• Experience mentoring or managing a small team while maintaining direct project ownership
• 9+ years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies