Senior Product Manager (Merchant Onboarding)

Join Tabs as a Senior Product Manager, where you'll own the entire merchant onboarding process, from signed deal to fully operational. You'll also be responsible for internal tools that support our Solutions, Implementation, Customer Success, and Support teams. Your goal will be to make workflows more self-serviceable, automate repetitive tasks, and build tools that allow for scalable onboarding. Enjoy unlimited PTO, fully paid health insurance, complimentary meals, generous parental leave, and tax-free commuter benefits.

• Own the strategy, roadmap, and delivery for merchant onboarding, configuration, and migration — the full journey from signed deal to live on Tabs.
• Drive the shift from hands-on to self-serve: identify which workflows can move from internal teams to merchants themselves, and build the configuration surfaces to make that safe and intuitive.
• Define success metrics around time-to-value, onboarding effort, and self-service adoption, and iterate based on outcomes and feedback from internal teams and merchants.
• You treat internal teams as first-class users: you've built for ops, support, or implementation teams before, or have strong instincts for it
• 5+ years of product management experience, ideally in B2B SaaS, fintech, or platform/internal tools roles
• Comfortable in the messy middle of operations and product — you can sit with an implementation team for a day, find the bottleneck, and turn it into a roadmap
• Thrives in fast-moving, high-growth environments where priorities evolve quickly
• Exceptional cross-functional operator — you can align and influence technical and non-technical stakeholders across a product with deep upstream and downstream dependencies
• Experience owning onboarding, activation, configuration, or internal tooling — products measured by time-to-value and operational leverage