Senior Account Director

Join LotusFlare, a leading telecommunications software company, as a Senior Account Director. In this role, you will be responsible for managing a key EMEA account, driving long-term growth and customer satisfaction. You will develop and execute a multi-year account growth strategy, build and maintain relationships with senior customer executives, and lead the end-to-end commercial lifecycle for account opportunities. You will also collaborate with various teams to ensure successful solution delivery and ongoing value realization.

• Assumer la responsabilité globale de la relation avec un compte stratégique de fournisseur de services de communication (CSP), en favorisant la croissance à long terme et la satisfaction client.
• Développer et exécuter une stratégie de croissance pluriannuelle pour le compte, en identifiant les opportunités d'expansion de l'empreinte de LotusFlare.
• Diriger le cycle commercial de bout en bout pour les opportunités de compte, y compris l'identification des opportunités, la qualification, le positionnement de la solution, les négociations commerciales, la contractualisation et la clôture.
• At least 5 years of experience selling or managing telecom BSS, digital commerce, or OSS/BSS software platforms
• Demonstrated success managing and scaling strategic enterprise accounts, with a track record of driving revenue growth through cross-sell, upsell, and long-term customer partnerships
• Strong cross-functional leadership skills with experience coordinating Sales Engineering, Product Management, Delivery, Customer Success, Marketing, Legal, and Finance teams
• Ability to understand customer business objectives and align LotusFlare’s platform capabilities and product roadmap to deliver measurable business value
• Proven ability to engage and influence executive stakeholders while navigating complex customer organizations
• Highly organized, commercially driven, and able to operate independently while managing multiple strategic initiatives within a complex enterprise account
• Excellent presentation, communication, and executive engagement skills, including the ability to lead business reviews, executive workshops, product demonstrations, and RFP/RFI responses where required
• Experience working with one or more major EMEA telecom operators
• Experience leading commercial negotiations, contract renewals, pricing discussions, and enterprise software agreements
• 10+ years of experience in enterprise account management, sales, business development, or consulting within the telecommunications software industry
• Strong understanding of the EMEA telecommunications market and the commercial and operational challenges faced by Communications Service Providers