Senior Manager of IT

Join TFD as the Senior Manager of IT, where you'll lead the technology strategy and implementation for the company. You'll manage the IT roadmap, mentor and grow the IT team, and drive the shift from reactive support to engineered solutions. This is a hands-on role for a technical leader who is passionate about technology and its impact on business outcomes.

• Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling.
• Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally.
• Manage, mentor, and grow the members of IT — including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development.
• You’re a strong partner across the business, comfortable translating technology needs into business outcomes and making clean build-vs-buy calls
• You’re comfortable in an in-office, mission-driven culture. TFD’s offices and events are part of how we work, and you want to be in the room to support the team and the business. Able to travel several times each year to visit and support other TFD offices
• You’re technically credible end-to-end: you can debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script with the same confidence
• You have experience leveraging enterprise-grade AI tools both for personal productivity and to drive operational efficiency and innovation across an organization
• You set and held SLAs. You define the metrics that matter, publish them, and use them to drive real improvement across your group
• You operate fluently across the modern IT stack: Google Workspace in a Mac environment, Okta, MDM tooling (Jamf, Kandji, or Intune), Slack, Zoom, networking (Meraki or similar), endpoint security, and a ticketing platform you’ve actually used to manage a team
• You are an engineer. When you see manual work, your instinct is to build a system that eliminates it. You’ve personally built automations and integrations across SaaS platforms using scripts or iPaaS tools, and led the implementation and onboarding of new tools across a business
• You’ve led an IT team at a growing company, and you’ve built an awareness for how IT can be a strong partner across the business. Invisibility is not the end goal for IT
• You love dogs
• You have experience managing and coaching IT teammates: hiring well, developing the people on your team, and consistently setting and maintaining high expectations
• You have 8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives