Associate Service Desk Analyst (f/m/d) (german speaker)

Join The Adaptavist Group, a global family of companies dedicated to helping businesses improve through teamwork, technology, and processes. As an Associate Service Desk Analyst, you will provide first-level support to Managed Services customers, manage ticket lifecycles, and ensure excellent customer service. This remote-first position offers flexible working hours, generous vacation time, and a range of benefits.

• Provide excellent customer service through responding to customer issues in a professional manner and keeping them informed of the progress.
• Own assigned issues/incidents through the ticket lifecycle management covering; create an issue ticket and initial triage to identify the problem issue/area.
• Act as the main coordination point with the team working on the incident to bring the issue to a successful resolution.