Vice President of Customer Success

Join Zus, a growing healthcare data platform startup, as the Vice President of Customer Success. In this role, you will lead and optimize the Customer Success function, focusing on enterprise Value-based Care customers. You will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics. You will collaborate with cross-functional teams, build strong relationships with key enterprise customers, and own the overall Zus revenue number. This is a remote-first position with a flexible work environment and excellent benefits.

• Develop and execute a comprehensive customer success process and strategy aligned with company objectives, focusing on enterprise Value-based Care customers.
• Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded, while driving customer satisfaction, retention, and growth.
• Collaborate with cross-functional teams, particularly sales, to align with overall company Objectives and Key Results (OKRs), contributing to the achievement of broader organizational goals.
• We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup
• We're a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis
• Analytical mindset with the ability to derive insights from customer data
• Exceptional communication, leadership and collaboration skills
• Ability to hit and exceed targets in a fast-paced environment
• Proven experience in a senior-level Customer Success leadership role, preferably leading teams
• Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus
• Track record of implementing and optimizing customer success processes
• Passion for improving healthcare in the US
• Demonstrated success in managing enterprise-level customer relationships and growing key accounts
• Proven experience in an account management or customer success function within a healthcare technology setting, with a focus on value-based care companies
• Strong understanding of healthcare industry dynamics, regulations, and market trends
• Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences