Client Success Manager

Join our team as a Client Success Manager, where you will be responsible for ensuring the long-term success of our clients in North America. You will develop long-term relationships with key business executives and stakeholders, provide strategic insights based on performance and market data trends, and liaise between clients and cross-functional internal teams. Your role will also involve managing analytics and reporting, improving eCommerce revenue growth, and working with senior executives at leading retailers to build and execute global growth strategies.

• Establish and maintain long-term relationships with assigned clients, connecting with key business executives and stakeholders.
• Develop and implement strategies to achieve sales retention and revenue growth, while enhancing customer satisfaction.
• Monitor the execution of the account plan, conduct business reviews, and make strategic recommendations leveraging data.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Strong organization and time management
• Bachelor’s Degree preferred, MBA an advantage
• Proven abilities to manage multiple accounts at a time
• Strong written and verbal communication skills
• Strong analytical skills
• Strong business and financial experience
• Creative and able to adapt quickly to change
• Ability to work effectively as part of a team and independently
• 2+ years’ experience
• Ability to effectively solve problems
• Proven track record of exceeding expectations