Senior Enterprise Customer Success Manager

Join Global-e as a Senior Enterprise Customer Success Manager. In this role, you will develop long-term relationships with assigned clients, drive revenue growth, and provide strategic insights based on performance and market trends. You will be the lead point of contact for clients, generate revenue through up-selling and cross-selling, and support clients' strategic, marketing, and operational decisions. The ideal candidate will have at least 3 years of experience in account management or customer success, preferably in a B2B software, logistics, or SaaS company.

• Develop and maintain long-term relationships with assigned clients, connecting with key business executives and driving revenue growth.
• Provide clients with strategic insights based on their performance and market trends, and liaise between clients and internal teams to ensure successful delivery of services.
• Identify expansion opportunities and proactively address any red flags, while preparing periodic performance reports and QBRs.
• At least 3+ years experience in an Account Management or Customer Success Manager role
• Prior B2B experience in a software, logistics or SaaS company preferred
• With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary
• BA/BS degree or equivalent preferable
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Proven ability to manage multiple projects at a time
• Experience in generating revenue by expanding on an existing book-of-business
• Excellent verbal and written English communications skills
• Strong analytical skills with the ability to present data and trends to internal and external clients
• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation and presentation skills