Customer Success Manager (Europe)

Join AppFollow as a Customer Success Manager for Europe and APAC. In this role, you will manage a portfolio of Enterprise customers, drive retention and growth, and act as a trusted advisor for long-term success. You will collaborate cross-functionally, analyze key metrics, and share best practices to help customers maximize value. The ideal candidate has 3-5+ years of experience as a Customer Success Manager, strong product knowledge, and excellent communication skills.

• Управление портфелем корпоративных клиентов, обеспечение высокой степени удержания и роста.
• Понимание бизнес-потребностей клиентов, целей и ключевых показателей, чтобы обеспечить измеримую ценность.
• Анализ ключевых метрик, опросов NPS и состояния аккаунта для предсказания рисков и возможностей.
• Able to prioritize, multitask, and collaborate cross-functionally
• 3–5+ years of experience as a Customer Success Manager
• Strong product knowledge; able to translate technical features into business value
• Fluent in English and Russian, any additional language is a plus
• Problem-solver with a passion for building long-term relationships
• Highly organized, proactive, and able to manage a large account portfolio
• Confident communicator, written and verbal
• Team management experience is a plus
• Excellent communication and interpersonal skills, including C-suite engagement
• Customer-focused, empathetic, and detail-oriented
• Proven track record with Enterprise-level customers
• Experience leading customer advisory boards or product feedback sessions