Customer Success Manager - Lisbon

Join HiBob, a fast-growing global HR platform, as a Customer Success Manager in Lisbon. In this role, you will build and execute an account-specific relationship framework, manage a portfolio of accounts with a focus on renewal and expansion, and work closely with customers to help them achieve their business goals. The ideal candidate will have SaaS account management or customer success experience, be fluent in English, and have a passion for learning and technology.

• Construir e executar um framework de relacionamento específico para cada conta, incluindo chamadas de status programadas, revisões de negócios trimestrais e planejamento de sucesso.
• Gerenciar um portfólio de contas com foco na renovação e expansão, trabalhando em estreita colaboração com os clientes para ajudá-los a alcançar seus objetivos de negócios.
• Demonstrar curiosidade e experiência prática no uso de ferramentas de IA para melhorar a produtividade, otimizar fluxos de trabalho e escalar o impacto.
• SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention.
• Experience working in B2B (client-facing) role
• Fluent in English
• A passion to learn the products’ functionality, and you’re tech-savvy
• You demonstrate curiosity and practical experience in using AI tools to improve productivity, streamline workflows, uncover insights, and scale impact.
• A desire to work in a fast-paced scale up environment
• A strong work ethic, integrity and desire to succeed
• Executive project management skills and able to communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with SFDC, Asana and/or ChurnZero is advantageous
• An HR or HRM background is advantageous