Enterprise Customer Success Manager

Join HiBob, a fast-growing global HR platform, as an Enterprise Customer Success Manager. In this strategic, data-driven role, you will help large, complex customers realize measurable business value from HiBob, expand adoption across modules and stakeholder groups, and drive retention, advocacy, and growth through proactive success planning. You will build and execute tailored success and account plans, lead high-impact customer engagements, and translate customer health, usage, engagement, and risk signals into proactive actions.

• Construire et exécuter des plans de succès et de compte personnalisés alignés sur les objectifs commerciaux des clients.
• Diriger des engagements clients à fort impact, y compris des examens d'affaires exécutifs, des discussions sur la feuille de route et des ateliers d'adoption.
• Utiliser des outils d'intelligence artificielle et de renseignement client pour améliorer la préparation des comptes, identifier les risques et les opportunités.
• Deliver a high-touch, strategic relationship management framework for each account.
• Champion adoption across HiBob’s suite of modules through multithreaded stakeholder engagement and clear value realization plans.
• Become a trusted advisor, understanding customer goals and positioning HiBob solutions to support business transformation.
• Build relationships across HR, People Ops, IT, Finance, and executive stakeholders to drive alignment, adoption, and long-term value.
• Represent the voice of the customer internally by partnering with Product, Sales, Marketing, Services, Support, and Development teams.
• Identify and act on growth opportunities, supporting deal strategy with Account Managers.
• Lead high-impact customer conversations including regular planning calls, Executive Business Reviews, and technical deep dives.
• Assess customer health through data-driven insights and design proactive engagement strategies.
• Promote advocacy and long-term success through strategic alignment and value delivery.