Key Account Manager

Join our team as a Key Account Manager (KAM) and take charge of the rapid and sustainable deployment of our services across all client subsidiaries and sites. You will be the primary point of contact for the client, responsible for driving account growth, adoption, and retention. Your role will involve leading the end-to-end deployment of newly signed agreements, penetrating the account to drive adoption, owning senior stakeholder relationships, expanding the account, managing risk, and serving as the voice of the client to our product and tech teams.

• Assurer le déploiement rapide et durable de chaque MSA dans toutes les filiales et sites du client, en possédant la relation de haut niveau et en développant le compte d'année en année.
• Exécuter une stratégie de pénétration approfondie : identifier et engager les influenceurs informels, les décideurs locaux et les responsables de site, en garantissant l'adoption à tous les niveaux de la hiérarchie du client.
• Agir en tant que point de contact dédié pour la direction exécutive du client et les décideurs clés ; avoir une compréhension exhaustive de leurs objectifs stratégiques et de leurs moteurs personnels.

5–7 years in Strategic / Key Account Management or Enterprise Customer Success, with a proven track record of managing large-scale contract deployments in B2B — and of growing accounts (expansion / NRR), not only retaining them.

Strategic agility — navigate complex, multi-layered corporate structures and build consensus among diverse stakeholders, up to C-suite.

Negotiation — advanced conflict resolution and high-stakes commercial negotiation.

Data-driven — fluent with CRM (HubSpot), deployment KPIs, ROI, account health and forecasting.

Communication — fluent English and local language (French in Canada, German in Germany), impeccable written and verbal, suitable for C-suite interaction.

Mobility — high willingness to travel for on-site visits and client events.