Associate Product Manager (Customer Experience)

Join Avant, a leading fintech company, as an Associate Product Manager focused on Customer Experience (CX). In this role, you will shape and accelerate our CX strategy, manage the CX roadmap and feedback programs, and drive cross-functional initiatives across the company. You will also partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience. Enjoy a range of benefits, including a 401(k) match, unlimited paid time off, and a flexible work environment.

• Responsable de la gestion de la feuille de route CX et des programmes de feedback, en rapportant sur les indicateurs clés.
• Posséder l'analyse des retours clients, identifier les insights clés et construire et maintenir une feuille de route CX.
• Gérer les fournisseurs CX, documenter les meilleures pratiques et évaluer de nouveaux fournisseurs et outils.
• Strong written communication skills, including the ability to write clearly for diverse audiences and craft effective AI prompts to accelerate research, analysis, and content workflows
• Effective project management skills with the ability to drive initiatives from start to completion
• Experience with customer feedback and CX platforms (SurveyMonkey, Braze, or similar)
• Strong stakeholder management skills with experience driving cross-functional alignment across departments
• Experience owning and managing a product roadmap with clear metric definition and outcome ownership
• 2+ years of product management or relevant experience
• Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions
• Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work
• Fintech, lending, or other regulated consumer services experience
• We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description