Account Executive (Install Base)

Join BuildOps, a groundbreaking software solution for commercial contractors. As an Install Base Account Executive, you will be responsible for upselling and cross-selling, negotiating renewals, and ensuring customer satisfaction. You will build strong relationships with existing clients, understand their needs, and drive adoption of our solutions. This role requires excellent communication skills, account management expertise, and a keen understanding of our products.

• Identifying opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
• Working closely with customers to ensure timely contract renewals and focusing on reducing churn.
• Nurturing and maintaining strong relationships with existing clients, serving as the main point of contact for inquiries.
• At BuildOps, we’re building a groundbreaking software solution, built to support today’s commercial contractors
• Could you be our next hire?
• We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments
• From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement
• As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients
• Ensure customer satisfaction and drive adoption of our solutions
• Your primary responsibility will be to identify opportunities for upselling and cross-selling, negotiating renewals and upsells
• Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team
• Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success
• Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers
• Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively
• Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals
• Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently
• 4+ years experience working as an Account Executive for a B2B Saas company
• Construction Industry Experience is a +
• Excellent verbal and written communication skills
• Previous SaaS and enterprise software experience
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
• A self-starter who thrives in a fast-paced, high-growth startup environment
• Creative, resourceful, detail-oriented, and well-organized
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)
• A team player with high integrity and grit
• Passionate about providing exceptional customer experiences