Customer Success Manager (Enterprise)

Join a fast-growing technology startup as an Enterprise Customer Success Manager. In this role, you will manage a portfolio of enterprise customers, drive adoption and utilization of the platform, and proactively identify and address portfolio risk. You will build strong relationships with key customer stakeholders, become a product expert, craft and execute tailored success plans, and monitor customer health scores. You will also serve as a customer advocate, coordinate cross-functional efforts, and contribute to segment development. Travel may be required for customer visits.

• Gestionar una cartera de clientes empresariales, impulsando la adopción y utilización de la plataforma.
• Construir relaciones sólidas con los principales interesados de los clientes, asegurando que obtengan el máximo valor de nuestra plataforma.
• Desarrollar referencias de clientes, historias de éxito e identificar oportunidades de expansión.
• Experience in a fast-growing B2B SaaS company or startup, ideally in an Enterprise customer success role
• Self-motivated, driven to succeed, fast learning and ability to thrive in a fast paced, dynamic startup environment
• The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is passionate about driving measurable value and outcomes for their customers
• Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner
• Familiarity with digital CS engagement models, tech-touch strategies, or AI-assisted customer success workflows
• Comfortable operating within defined playbooks and structured processes, with the curiosity and initiative to contribute improvements and iterate on them over time
• Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types
• 3+ years in Customer success, account management, or relationship management experience
• B.A. or B.S. degree
• Highly organized with the ability to manage a portfolio of enterprise accounts, prioritize across competing demands, and stay focused on customer and company goals
• Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira
• Experience with low-code/no-code automation platforms and working directly with REST APIs — building, testing, and troubleshooting requests
• Experience in specialty contractor or construction industry
• Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform
• Experience with Accounting ERP systems like Netsuite, Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum
• Experience with business intelligence and custom report tools such as Power BI or Sigma