Senior Software Engineer (SAM AI)

Join SuiteSpot, a fast-growing company revolutionizing the multifamily housing industry. As a Senior Software Engineer, you will build and scale SAM, our specialized AI agent for resident maintenance. You will own features across the full stack, contribute to architecture decisions, and drive conversation quality. This is a unique opportunity to have an immediate impact and real ownership in a mission-critical service.

• Concevoir, développer et mettre en œuvre des fonctionnalités pour SAM, l'agent AI spécialisé dans la maintenance résidentielle.
• Assurer la fiabilité de la production pour un service critique 24/7, y compris la rotation d'appel, la réponse aux incidents et l'observabilité.
• Contribuer aux décisions architecturales et aider à définir la direction technique de l'équipe.
• Versatile across the stack. You are comfortable across backend, frontend, data, and infrastructure
• 5+ years of engineering experience
• 1+ years of hands-on experience building platform‑level AI capabilities
• Comfortable owning production. You're at home with on-call rotation, incident response, and observability tooling (Datadog)
• Fast learner. AI tools, models, and patterns change fast. You pick up new ones quickly and bring the rest of the team along
• Experience with message queues, pub/sub, or caching layers — Redis, Kafka, RabbitMQ, or similar
• Ownership mentality. You don't wait to be told what to do. You see a problem, figure out what needs to be built, and drive it to completion. You're accountable for outcomes, not just output
• Product-minded. You ask "what does this do for the customer?" and "is this the highest-value thing we could be doing?" before "how should we build it?"
• You have a well-developed sense of what good software looks like — clean architecture, sensible trade-offs, maintainable design — and can spot when something isn't. You are familiar with Node.js, Angular, MongoDB, and AWS
• Experience with Agentic Engineering tools like Claude Code, OpenCode, Pi Coding Agent, Cline, Kilo, etc
• Experience with AI Engineering: Prompt Engineering, RAG, CAG, or similar
• Experience with telephony, voice, or IVR systems
• Background in PropTech, multifamily, or enterprise SaaS