Senior Manager UX Designer

Join our team as a Senior Manager, AI-First Design. In this individual contributor role, you will drive the design of our AI-first platforms, working closely with engineers and product owners. You will personally deliver the work, own specific pattern areas of the design system, and ship them as code into the engineering build pipeline. Your responsibilities will include leading the design of Agentic AI experiences, designing assistant behaviors, owning specific pattern areas of the design system, creating interactive prototypes, maintaining the reference library for design quality checks, monitoring pattern usage, creating reusable playbooks and pattern libraries, and enabling and mentoring peer designers and cross-functional partners. You should have extensive experience in UX design, conversational UX, agentic AI workflows, accessibility leadership, and AI experience.

• Conduire la conception des plateformes de transformation en tant que partenaire de conception engagé et proactif au sein d'une équipe interfonctionnelle.
• Posséder des domaines de motifs spécifiques du système de conception axé sur l'IA et les expédier en tant que code dans le pipeline de construction de l'ingénierie.
• Agir en tant que stratège qui encadre les problèmes, définit les hypothèses, influence les feuilles de route et relie les décisions de conception à des résultats mesurables.
• Conversational UX Expertise: Demonstrated experience designing Conversational UX (chat and/or voice), including dialog flows, conversation state, repair/fallback patterns, escalation, and tone/voice guidelines
• Agentic AI Workflows: Demonstrated experience designing Agentic AI workflows (systems taking action via tools/functions), including human-in-the-loop controls, approvals, transparency, and safe failure modes
• Mindset: An "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Communication & Leadership: Exceptional communication skills with a proven ability to lead without authority, manage ambiguity, and present/justify design decisions to senior leadership and diverse stakeholder groups
• Accessibility Leadership: Hands-on expertise ensuring WCAG 2.1 AA compliance across a wide variety of digital platforms
• AI Experience: Extensive experience working with AI-driven design tools and platforms, with a deep understanding of leveraging them for rapid prototyping and iterative design
• Portfolio: A robust portfolio demonstrating experience with system-level design thinking, AI-powered experiences, and advanced rapid prototyping techniques
• Design Systems Integration: Experience shipping design system components and patterns (such as design tokens or documented components) directly into engineering pipelines
• Experience: 7-10 years of progressive UX design experience with a proven track record of delivering high-impact digital products
• Strong knowledge of service design, journey mapping, or customer experience frameworks
• Experience defining responsible AI UX patterns (transparency/disclosures, explainability cues, privacy boundaries, and trust/safety guardrails)
• Comfort using AI-assisted coding tools to prototype ideas, weigh implementation tradeoffs, and partner closely with engineering
• Previous experience designing within the healthcare or pharmaceutical sectors
• Advanced product design experience partnering with Product and Engineering to prioritize tradeoffs and define measurable outcomes
• Experience with AI experience evaluation approaches (conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics)