Senior Manager UX Designer

Join our team as a Senior Manager UX Designer, where you will be a hands-on design partner within a cross-functional team, leading the design of Agentic AI experiences and owning Conversational UX end-to-end. You will also be responsible for designing and documenting assistant behaviors, owning specific pattern areas of the AI-first design system, creating interactive prototypes, maintaining the reference library behind automated design quality checks, monitoring pattern usage, creating reusable playbooks and pattern libraries, and proactively training and mentoring peer designers and cross-functional partners. The ideal candidate will have 7-10 years of progressive UX design experience, an "AI-first" mindset, and exceptional communication and leadership skills.

• Act as a vocal, engaged, and proactive design partner within a cross-functional team, delivering rapid prototypes that solve complex business problems.
• Lead the design of Agentic AI experiences and own Conversational UX end-to-end, including designing and documenting assistant behaviors.
• Create interactive prototypes that simulate agent behavior to validate workflows and risks quickly, partnering closely with Engineering, Data, and AI teams.
• Experience: 7-10 years of progressive UX design experience with a proven track record of delivering high-impact digital products
• Mindset: An "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Conversational UX Expertise: Demonstrated experience designing Conversational UX (chat and/or voice), including dialog flows, conversation state, repair/fallback patterns, escalation, and tone/voice guidelines
• AI Experience: Extensive experience working with AI-driven design tools and platforms, with a deep understanding of leveraging them for rapid prototyping and iterative design
• Agentic AI Workflows: Demonstrated experience designing Agentic AI workflows (systems taking action via tools/functions), including human-in-the-loop controls, approvals, transparency, and safe failure modes
• Communication & Leadership: Exceptional communication skills with a proven ability to lead without authority, manage ambiguity, and present/justify design decisions to senior leadership and diverse stakeholder groups
• Accessibility Leadership: Hands-on expertise ensuring WCAG 2.1 AA compliance across a wide variety of digital platforms
• Portfolio: A robust portfolio demonstrating experience with system-level design thinking, AI-powered experiences, and advanced rapid prototyping techniques
• Design Systems Integration: Experience shipping design system components and patterns (such as design tokens or documented components) directly into engineering pipelines
• Previous experience designing within the healthcare or pharmaceutical sectors
• Advanced product design experience partnering with Product and Engineering to prioritize tradeoffs and define measurable outcomes
• Experience with AI experience evaluation approaches (conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics)
• Experience defining responsible AI UX patterns (transparency/disclosures, explainability cues, privacy boundaries, and trust/safety guardrails)
• Comfort using AI-assisted coding tools to prototype ideas, weigh implementation tradeoffs, and partner closely with engineering
• Strong knowledge of service design, journey mapping, or customer experience frameworks
• Continuous Explorer: You experiment constantly with new AI design tools and methods on real work, share findings with the team, and keep your own practice cutting-edge
• Empathetic Collaborator: You thrive in high-pressure, agile settings, embracing feedback, prioritizing team standards, and informally mentoring others to lift the collective capability
• Empowered Action-Taker: You act with agency, starting with just enough context, improvising around missing inputs, and correcting course through tangible output
• Polymath Oriented: You seamlessly combine interaction and conversation design with a strong working technical knowledge of LLMs and agents, moving comfortably between design, product, and engineering contexts
• Craft Exemplar: You model exceptional craft, speed, and taste for peers, treating typography, motion, tone, and interaction detail as fundamental to the product
• Systems Champion: You design reusable patterns that behave cohesively across complex, multi-agent surfaces rather than thinking only in single screens