Customer Experience Support Specialist (Temp to Perm)

Join our team as a Customer Experience Support Specialist, where you'll provide exceptional support across chat, phone, and email. You'll play a vital role in improving our tools and customer journey, and your insights will help us continuously enhance the customer experience. This is a remote-friendly position with a structured onboarding period and numerous benefits.

• Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands.
• Handle L1 escalations with care and sound judgment, and offer constructive, detailed feedback to improve chatbot responses and product experience.
• Collaborate with your team and CX Support Manager to identify trends, pain points, and opportunities for improvement, and execute key operational tasks at short notice.
• We’re looking for a thoughtful, empathetic, and solutions-driven Customer Experience (CX) Support Specialist to join our CX team and help shape the way we support our customers—and our bot
• If you’re the kind of person who gets satisfaction from solving problems creatively, writing empathetic and articulate responses, and thinking like a customer advocate, we’d love to hear from you
• You should also be excited about AI and its everyday applications, and eager to explore how it can enhance customer support and team workflows—not replace the human touch
• The ability to observe and describe technology and product behavior, and share feedback clearly
• Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality
• Minimum 2 years of experience in a customer-facing role, preferably in support, hospitality, or tech
• An openness to collaboration, iteration, and feedback, with a focus on continuous improvement
• Exceptional written and verbal communication skills—you know how to explain things clearly, humanely, and with the right tone
• A passion for helping people and a curious, creative approach to problem solving
• Enthusiasm about AI and automation as tools to support great customer experiences—not as a replacement for the human touch
• A plus: bilingual proficiency in Spanish, with the ability to communicate clearly and naturally with customers in Spanish as well as English