Senior Manager of Platform Operations

Join our team as a Senior Manager of Platform Operations. In this role, you will be responsible for owning problem spaces across e-commerce, customer experience, and operations. You will work across various functions, including strategy, analysis, customer insight, and hands-on building. You should have a strong analytical background, experience with AI tools, and a customer-centric mindset. This is a remote-friendly position with a hybrid work environment and a range of benefits.

• Own problem spaces across e-commerce, customer experience, and operations end-to-end, from identification through delivery and measurement.
• Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them.
• Build prototypes, dashboards, automations, and analyses using whatever tools fit — SQL, spreadsheets, AI tools, lightweight apps.
• Qualified candidates must be based in the Greater London area
• Clear, concise written and verbal communication — you explain the "so what," not just the "what" using only as many words as necessary
• 5+ years of professional experience with real reps across different types of work. Your background doesn't need to map perfectly to this role — but you bring the maturity and judgment that comes from having shipped, failed, and iterated
• Fluency with AI tools as part of your daily workflow — not occasional use, habitual use
• Bonus: experience in live entertainment, ticketing, or marketplace businesses
• Self-directed but coachable — you take initiative and own outcomes, but you adapt when the direction changes and let the work speak for itself
• Strong analytical skills: comfortable with SQL, data visualisation, and translating data into recommendations
• A track record of moving from problem identification to shipped solution without heavy direction — show us the thing you built, not just the deck you presented
• Energised by breadth and ownership — you want to do more and own more than your current role lets you
• Builder mentality — you've made things (any stack, any domain) and you're comfortable picking up tools, data, and automation to get something working
• Customer empathy — you've talked to real users and changed your mind based on what you heard