IT Helpdesk Technician

Join our growing organization as an IT Helpdesk Technician. In this role, you will provide exceptional technical support to employees, troubleshoot hardware and software issues, manage IT asset inventory, and assist with endpoint management. You will work closely with our IT team and have the opportunity to improve internal IT operations as we continue to scale. This position is ideal for someone who enjoys solving technical challenges and providing outstanding customer service in a fast-paced startup environment.

• Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
• Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
• Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
• This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment
• Working knowledge of Linux operating systems and basic Linux administration
• 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization
• Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management
• Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment
• A collaborative, customer-first mindset with a passion for helping others succeed
• Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees
• Basic scripting experience with PowerShell and Bash for troubleshooting and automation
• Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory
• Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar
• Experience supporting macOS environments
• Familiarity with identity and access management, endpoint security, and device compliance
• Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions
• Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools
• Experience working in a high-growth startup or rapidly scaling technology company