Business Operations Manager

Join our team as a Business Operations Manager, where you'll take ownership of a significant portion of our operations and build the tools, automations, and playbooks that will allow our network to scale without increasing headcount. You'll be responsible for daily platform management, cross-system reconciliation, performance monitoring, and process improvement. This is a remote-first position with flexible working hours and a range of benefits, including equity and mental health support.

• Own the daily heartbeat of the platform, ensuring tickets are resolved within SLA, reconciling data across systems, and turning recurring operational pain into permanent fixes.
• Monitor warehouse & carrier performance against SLAs, chase, escalate and reconcile invoices against rate cards, and take ownership of a slice of the warehouse/carrier portfolio.
• Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount.
• Clear communicator: Writes crisply, presents findings simply, and tells people what to do next, not just what's wrong
• A track record of measurable impact: You can point to specific, quantified outcomes you drove, eg cost down, a KPI moved, a process that got faster, not just responsibilities you held
• Energised by startups: You thrive in ambiguity, move fast, own outcomes end-to-end, and want a wide remit over a narrow one
• Autonomous operator: You figure things out on your own and own complex problems end-to-end with only light guidance. (you're consistently ahead of the ask and can own a Key Result.)
• Numerate & analytical: A degree (or clearly demonstrated equivalent ability) in a quantitative discipline such as engineering, maths, physics, CS, or a heavily numerate economics / finance / quant-social-science track. It's the analytical horsepower we're screening for, not the department name
• A builder. You don't just spot the broken process, you fix it for good, by building the tool, commissioning the build, or redesigning the process. Evidence of systems, automations, dashboards or playbooks others now rely on
• AI-native: beyond the chat box. You've used Claude (or equivalent) to build things that run on their own: skills, agents, or automated workflows. Not just back-and-forth chat. You can show us what you built, what it does unattended, and where you keep a human in the loop. This is a hard requirement, and we will ask you to demonstrate it
• E-commerce, logistics, 3PL or supply-chain exposure
• Light coding (Python / SQL / JavaScript) or no-code tooling (Make, Zapier, Retool, Airtable)
• Experience working with external partners or vendors against SLAs
• Experience mentoring, training or managing 1–2 people