Head of Operations (COO Track)

Join our fast-paced startup as the Head of Operations. In this role, you will build and optimize our operational engine, manage key partnerships, and lead a growing team. You will have a direct impact on our growth and success, and enjoy benefits such as flexible working, equity, and mental health support.

• Assumer la responsabilité de l'ensemble du processus de réalisation, y compris la gestion des partenaires d'entrepôt et des transporteurs.
• Concevoir et expédier des flux de travail opérationnels automatisés, en utilisant des outils d'IA pour réduire l'intervention manuelle.
• Diriger une équipe d'opérations, stabiliser l'équipe existante et la faire passer de 4 à 6-7 personnes.
• You should be the kind of operator who's happy opening a terminal, reading the docs for a tool you've never used, asking Claude to scaffold something, testing the output, and tightening it until it works. Then writing it up so the team can run it without you
• Startup experience: Proven ability to thrive in a fast-paced, ambiguous environment, building from scratch
• Frontline operator: You spend time on the shop floor (warehouses), in the queue (CS tickets), and at the keyboard (building automations in Claude). You are not a manager-of-managers, you do the work alongside the team
• AI-native builder: Proven ability to use tools like Claude, Make, and Retool to design and deploy automated operational systems. This is a hard requirement, not a nice-to-have
• Top-tier management consulting pedigree. We are looking for the structured thinking, problem-solving rigour, and pattern-recognition that comes from a top consulting environment, applied to operations
• Operations depth: Direct experience running operations in a high-growth environment, owning operational KPIs and a team. The industry doesn't have to be logistics: fintech ops, SaaS ops, marketplaces, e-commerce, or other ops-heavy domains are all relevant
• Strong communicator: Able to manage external partners and represent operations credibly to the board
• Analytical rigour: You use data to diagnose problems, prioritise improvements, and measure impact
• SQL fluency: You write your own SQL queries to interrogate the platform directly. Not "I've seen SQL", fluent enough to write joins, aggregations, and be able to correct Claude. We will probe this directly in interviews
• Degree in engineering, science, or related quantitative field
• Prior experience in logistics, e-commerce fulfilment, or supply chain (gives a faster ramp on Bezos's operating context)
• Prior experience managing a customer support function, including familiarity with ticketing systems such as Zoho Desk (or equivalent) and Notion
• Benefits