Associate Director of Compliance Issue Management

Join Flex, a high-growth fintech company, as the Associate Director of Compliance Issue Management. In this cross-functional leadership role, you will drive compliance issues from identification through resolution and reporting, partnering directly with senior leaders across various departments. You will own Flex's compliance issues and problem-management program end to end, run the cross-functional compliance issues working group, and engage with senior leaders to ensure timely resolution of issues. Additionally, you will design AI-enabled workflows to scale the work without sacrificing accuracy or regulatory defensibility.

• Assumer la responsabilité de la gestion des problèmes de conformité de Flex, de l'identification à la résolution, en passant par le reporting.
• Diriger un groupe de travail interfonctionnel pour trier et prioriser les problèmes de conformité, établir et faire respecter les normes de documentation et de remédiation.
• Concevoir des flux de travail alimentés par l'IA pour automatiser les tâches de reporting et de gestion des problèmes, tout en garantissant l'exactitude et la traçabilité.
• Someone ready to be handed a program and mature it
• This role is right for someone who has owned issues management or regulatory reporting at a mature, regulated institution and has also fixed or built something from an initial baseline at a high-growth fintech
• Someone who can engage credibly with C-suite executives, drive accountability across functions through influence rather than authority, and is comfortable with ambiguity and confident in their judgment
• 8+ years of experience in compliance, risk, audit, regulatory reporting, or a closely related discipline
• Executive presence: able to engage, challenge, and align C-suite leaders, and to translate complex detail into clear recommendations for executive and bank partner audiences
• Experience supporting regulatory exams, audits, or bank partner oversight in a financial services or fintech environment
• Proven ability to drive outcomes across functions through influence rather than authority, including holding senior stakeholders accountable to their commitments
• Demonstrated track record owning an issues-management or regulatory-reporting program: standing one up, fixing a broken one, or maturing it to the next level
• Experience at both a large, regulated institution with a mature compliance function and a high-growth, venture-backed fintech or technology company
• Comfort with data; SQL experience, or the ability to query and analyze data independently, is a strong plus
• Strong project management instincts: comfortable owning many moving parts across multiple teams and driving them to closure against a deadline
• Experience designing AI-enabled workflows for compliance, risk, or reporting use cases, with a clear point of view on where automation helps and where human oversight is non-negotiable
• Demonstrated ability to make and defend judgment calls under ambiguity, including explicit speed-versus-rigor tradeoffs
• A track record of producing recurring reporting for bank partners or regulators
• Familiarity with GRC platforms and common compliance or reporting tooling
• Experience building or rebuilding a compliance issues-management or reporting program from a weak baseline
• Working knowledge of consumer lending or payments regulatory frameworks