Director of Account Management

Join Flex as the Director of Account Management, where you will lead the strategy, performance, and scaling of the Account Management function. You will directly manage the company's largest and most strategic partnerships, drive retention and expansion, and represent the voice of our partners at the leadership table. This role requires a seasoned leader with strong commercial instincts, operational rigor, and experience building and scaling teams.

• Définir et mettre en œuvre la stratégie de gestion des comptes, en se concentrant sur la rétention, l'expansion et la création de valeur à long terme.
• Diriger et encadrer une équipe de gestionnaires de comptes, en établissant des attentes claires en matière de performance et de résultats.
• Établir des relations de haut niveau avec les partenaires, en agissant en tant que conseiller de confiance et point d'escalade senior après la vente.
• The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments
• Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners
• 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers
• Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams
• Excellent communication, presentation, and executive stakeholder management skills
• Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments
• Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level
• Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale
• Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios
• Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment