Lead Product Manager (Self Service)

Join Flex as a Lead Product Manager, where you'll own the Self-Service experience and drive measurable business and member outcomes. You'll work closely with cross-functional teams, shape Flex's broader member health strategy, and represent your product area directly to top executives. Enjoy a range of benefits, including medical, dental, and vision coverage, unlimited PTO, and a hybrid work policy.

• Posséder le domaine de l'auto-assistance de bout en bout, y compris les résultats, les priorités et la feuille de route.
• Diriger un moteur d'expérimentation rigoureux, de l'idéation au test expédié, pour améliorer la rétention, le taux de résolution instantanée et le coût de service.
• Collaborer avec les équipes d'ingénierie, de conception, de marketing, de support aux membres et de logement en tant que propriétaire directement responsable de l'auto-assistance.
• 5+ years of consumer product management experience, operating at a senior or lead IC level.
• Strong consumer growth instincts — you think in funnels, activation, and retention, and you've driven measurable growth through disciplined experimentation and worked directly in the data to read results and make the call
• Fluency with AI tools to accelerate discovery, spec writing, and research — and an eye for where AI can improve the Self-Service experience
• A track record of owning a product or domain end to end — setting vision and strategy, translating it into multi-quarter roadmaps, and being accountable for measurable business and member outcomes
• Deep customer empathy, with a habit of shaping product direction from real member needs and friction
• Comfort as the decision-maker — driving to a call rather than waiting for consensus, influencing across Engineering, Support, and Housing, and engaging senior and executive stakeholders directly