Dedicated Technical Account Specialist – Spanish Market

Join Wifirst, a leading telecom operator, as a Dedicated Technical Account Specialist for the Spanish market. In this role, you will be the primary technical point of contact for key account clients in Spain, managing end-to-end operations, ensuring service continuity, and building trusted client relationships. You will also drive continuous improvement and contribute to flow optimization. Ideal candidates have experience in the B2B telecommunications sector, are native Spanish speakers, and possess strong analytical skills and a customer-oriented mindset.

• Assurer la disponibilité et agir en tant que point de contact unique pour les clients clés en Espagne.
• Gérer les opérations de bout en bout et les escalades, en coordonnant les équipes techniques internes.
• Déployer une approche proactive et préventive, en surveillant les indicateurs de performance.
• **Experience** : Ideally, you bring a successful initial experience in the B2B telecommunications sector, technical support, or operational account management.
• **Languages** : Native Spanish and fluent English (essential). You possess absolute fluency, both written and spoken, to interact daily with the Spanish market. Proficiency in English is required for coordination with our internal teams. French and Italian are a plus.
• **Customer Orientation and Rigor** : Customer satisfaction and operational excellence are your top priorities. You are an active listener, highly reactive, solution-oriented, and recognized for your sharp sense of service.
• **Analytical Skills and Team Spirit** : You possess strong analytical capabilities that allow you to monitor performance indicators and quickly diagnose deviations. You enjoy working in a collaborative team structure and value transparent knowledge sharing.

**Why join Wifirst?**

• **A dynamic sector:** You will grow at the heart of a rapidly expanding market, driven by innovation and new technologies.
• **Exciting challenges:** You will work on diverse and stimulating projects with prestigious international clients.
• **A strong company culture:** You will join a close-knit team where team spirit and a collaborative, friendly atmosphere are key.
• **Growth prospects:** We support your professional development and offer genuine career opportunities.