Engineering Manager (Core Infrastructure)

Join Ro, a healthcare technology company, as an Engineering Manager for Core Infrastructure. In this hands-on leadership role, you will manage a team responsible for scaling Ro's infrastructure, improving reliability and cost efficiency, and creating a high-context, high-trust team environment. You will partner with various teams to ensure Core Infrastructure work enhances reliability, velocity, compliance, and patient engagement in care. Benefits include medical, dental, and vision membership, equity for all team members, flexible time off, and more.

• Lead and develop a Core Infrastructure team responsible for production-critical systems and foundational engineering capabilities.
• Own execution across the team’s portfolio: clarify priorities, sequence work, manage tradeoffs, and ensure high-quality delivery.
• Improve Ro’s infrastructure operating model by making ownership clearer, reducing recurring support burden, and converting operational pain into durable system improvements.
• Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes
• A management style that combines high standards with high support: you create clarity, build trust, develop engineers, and hold the team accountable for outcomes
• Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows
• Experience operating infrastructure in regulated environments is a plus, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions
• Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform
• Comfort operating as a hands-on technical leader: close enough to architecture, incidents, reliability risks, cost drivers, and implementation tradeoffs to unblock decisions and raise the quality of execution
• Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment
• A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations. You are willing to experiment with emerging approaches such as AI-directed SRE investigations, incident analysis, operational automation, and developer productivity improvements while maintaining appropriate judgment around safety, reliability, and governance