Implementation Specialist (KitCheck)

Join Bluesight, a leading healthcare technology company, as an Implementation Specialist. In this fully remote position, you will be the primary point of contact for customers during the implementation process, managing multiple projects and ensuring a smooth transition to our software. You will work closely with clinicians and end users, providing training and support, and acting as a liaison between the customer and our internal teams. This role offers unlimited vacation, comprehensive insurance, and opportunities for career growth.

• Manage all aspects of the implementation projects, including project kick-off, software configuration, go-live, and training while maintaining project timelines.
• Act as the main point of contact for customers before they go live and own all communications with the customer, including weekly check-in meetings.
• Work as a consultative partner with customers to ensure engagement and provide guidance on best practices based on their workflows and internal processes.
• The ideal candidate is highly attentive to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues
• Experience in the healthcare industry is preferred
• Ability to build trusting, communicative and results-oriented relationships with customers
• Excel and SQL skills a plus
• Team-player attitude and a willingness to get things done
• Excellent verbal and written communication skills and interpersonal skills
• Bachelor’s degree or equivalent work experience
• High attention to detail
• Previous experience with EMRs/ADCs e.g EPIC and Cerner or Omnicell and Pyxis software a plus
• Preferred 1+ years of professional work experience
• Ability to adapt to change, think quickly, and work independently
• Preferred 1-2 years of project management and/or client-facing experience