About The Role

Join Xero as a Customer Success People Lead, where you will empower customers to achieve their business goals and drive advocacy and utilization for Xero. You will guide, mentor, and provide strategic direction to a dedicated team of specialists, focusing on increasing the team's contribution to overall revenue and fostering a high-performance culture. You will work closely with global go-to-market stakeholders, product, marketing, and technology teams to ensure a seamless journey for users.

Empowering customers to achieve their business goals and driving advocacy for Xero.
Guiding, mentoring, and providing strategic direction to a dedicated team of specialists.
Increasing the team's contribution to overall revenue by overseeing day-to-day outputs and coaching.
A customer-centric and people-driven mindset is vital, along with a dedication to cultivating a positive, high-performing team culture
Being inspired by data, you possess the analytical capability to interpret customer metrics and turn insights into actionable strategies
Your toolkit includes a strong understanding of SaaS principles, modern customer onboarding, or sales motions
Exceptional communication skills are key, enabling you to build trust, influence stakeholders, and resolve customer issues effectively
An adaptive leadership style and a growth mindset will help you welcome change and guide your team smoothly through business transformations
You bring a proven background in mentoring or leading teams, with a preferred focus within sales, customer success, or customer experience environments
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team

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