API Support Specialist

Join our Integrations team as an API Support Specialist. You will be the front-line problem solver for our customers and their end-users, managing inbound support tickets, troubleshooting integration and payment issues, and providing clear, timely resolutions. This role requires strong problem-solving instincts, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. You will also contribute to the growth of our internal knowledge base and help build the support function itself.

• Gérer et résoudre les tickets de support technique entrants, y compris les erreurs d'API, les questions d'intégration et les problèmes de configuration.
• Communiquer clairement et professionnellement avec les équipes techniques des clients, en traduisant les détails techniques en conseils pratiques.
• Contribuer à la croissance de notre base de connaissances interne et à la documentation des résolutions.
• 1-3 years' experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product
• A structured, checklist-minded approach to troubleshooting, paired with good judgment about when a problem is outside your depth and needs to be escalated
• Ability to prioritize under pressure across multiple open tickets with different urgency levels
• Comfortable working with basic scripting/tooling to investigate issues (SQL queries, API testing tools like Postman, log searching) — not required to write production code
• Strong written communication — able to explain technical concepts clearly to both technical and non-technical audiences
• Familiarity with REST APIs, webhooks, and common authentication patterns (API keys, OAuth)
• Comfort reading API documentation, logs, and error responses, and troubleshooting integration issues methodically
• Prior experience at a payments, fintech, or developer-tools company
• Experience with support ticketing platforms (Pylon, Zendesk, Intercom, or similar) and internal monitoring/observability tools
• Exposure to basic scripting (Python, JavaScript) for investigating issues