L1 Technical Support Engineer

Join EfficientIP, a rapidly advancing and innovative company in the field of network security and management. As a Level 1 Technical Support Engineer, you will be responsible for qualifying issues, gathering information for investigation, and providing first diagnoses. You will work to solve problems independently or escalate them to the next support level. This role requires fluency in both French and English, as well as experience in technical support, network support, or systems administration.

• Qualify customer issues, gather information, and define a first diagnosis to solve problems or escalate as needed.
• Research, resolve, and respond to customer questions in a timely manner, adhering to established standards and service level agreements.
• Acquire and maintain knowledge of product offerings and support policies to provide technically accurate solutions to customers.

• **Your key success factors :**
• **Experience or skills in the following areas is desired:**

• Technical Support, Network Support, Systems Administration, Help Desk or Configuration Management and enjoy dealing with Customers.
• **1-2 years** work experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols.
• **Must be located in Paris or Ile-de-France.**
• **Fluency in both French and English is mandatory**

**Technical Skills :**

• Experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is very welcomed.
• Familiarity with IP Address Management (IPAM) and Microsoft Active Directory desired.
• Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself.
• General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.

**Education**

Degree in Computer Science and Telecommunication or similar

**Working conditions**

We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment.

At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues.

We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our Company’s ambition of constant overachievement.

You will be part of a fun & ambitious team !