Senior Account Director

Join Bandwidth as a Senior Account Director, where you'll acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem. You'll engage with platform providers, MSPs, and system integrators to embed Bandwidth's voice and messaging capabilities within modern customer engagement technologies. This role requires a strong understanding of partner engagement models, experience in enterprise technology sales, and a deep knowledge of the contact center and communications technology ecosystem.

• Acquérir et développer des relations stratégiques au sein de l'écosystème des partenaires MSP et CCaaS, renforçant la position de Bandwidth dans le paysage technologique des centres de contact.
• Identifier et développer des opportunités d'entreprise façonnées par les écosystèmes de partenaires, en travaillant en collaboration avec les MSP et les partenaires de plateforme pour soutenir l'adoption par les clients.
• Aider à étendre la présence et la reconnaissance de la marque Bandwidth au sein de l'écosystème européen des centres de contact, en particulier dans les domaines CCaaS et des plateformes d'engagement client pilotées par l'IA.
• A demonstrable network of relationships across relevant MSPs, platform providers and ecosystem partners
• Strong understanding of partner engagement models, including Sell-To, Sell-Through and Sell-With motions
• The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with a strong understanding of how enterprise opportunities are developed both directly and through partner-led routes to market
• Experience operating within structured sales methodologies such as MEDDPICC, Value Selling or similar frameworks
• Experience developing enterprise opportunities both through direct engagement and partner-led routes to market
• This role is ideal for someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements
• Demonstrated ability to shape and progress complex opportunities across multi-partner ecosystems
• Bachelor’s degree in Business or a related discipline
• Established credibility within the contact centre, CCaaS, UCaaS or communications platform landscape
• Deep experience working with partner ecosystems, including MSPs, strategic alliances and system integrators
• A hands-on approach to building pipeline and progressing opportunities in collaboration with partners and internal teams
• We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem
• This individual will be comfortable operating in complex partner environments, opening strategic conversations and building momentum from the outset
• Crucially, the ideal candidate will arrive with a demonstrable network across the relevant partner ecosystem, enabling immediate engagement with key MSPs, platform partners and enterprise stakeholders
• Strong pipeline management and forecasting discipline, with experience operating within a forecast-driven sales environment
• Strong analytical, problem-solving and collaboration skills
• 10–15+ years of experience in enterprise technology sales, with a strong track record of driving commercial outcomes and building sustainable enterprise revenue
• Experience working closely with MSPs or system integrators supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, RingCentral or similar ecosystems
• Understanding how AI, CCaaS and communications infrastructure intersect to support modern customer engagement journeys
• Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot or similar technologies
• Experience working within customer experience, CRM or contact centre ecosystems
• Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND