Manager of Technical Operations Center

Join Take-Two Interactive, a leading video game publisher, as the Manager of the Technical Operations Center (TOC). In this role, you will lead our Austin-based and international TOC teams, ensuring the constant availability and peak performance of services essential to our worldwide operations. You will oversee the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage. Additionally, you will manage Take-Two's Problem and Change Management practices, focusing on root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions.

• Oversee Take-Two's global Technical Operations Center (TOC) staff, ensuring 24x7 availability and performance of critical business services.
• Direct first response and triage efforts for the global infrastructure footprint, encompassing self-hosted compute, storage, network, critical business services, and public cloud infrastructure.
• Drive continuous operational improvements by implementing standardized communications and a governed, iterative process for creating and updating runbooks, ensuring all new monitoring intake is documented.
• 5+ years of relevant experience in large-scale production networks or systems operations, with a strong background in site reliability engineering (SRE) principles
• Infrastructure as Code (IaC) Concepts: Terraform or Ansible
• Strong technical background in managing and maintaining global infrastructure, including a firm understanding of:
• Public Cloud Providers: AWS, GCP, and Azure
• Virtualization: VMware, Proxmox, KVM, or Hyper-V
• A bias towards automation and optimizing operational workflows for service delivery
• Experience ensuring operational activities are thoroughly documented and compliant with audits
• Exceptional communication and collaboration skills, with the ability to clearly articulate technical concepts to both technical staff and senior management
• Proven experience leading globally distributed, 24x7 operational teams and managing major incident handling
• Operating Systems: Linux and Windows in production environments