Scrum Master (Infrastructure Delivery)

Join our team as a Scrum Master (Infrastructure Delivery) where you will play a crucial role in facilitating agile delivery and improving team effectiveness. You will work closely with infrastructure teams, helping them plan, sequence, and deliver committed work while maintaining visibility into operational demand and unplanned work. Your strong communication skills and technical credibility will be essential in translating complex infrastructure delivery status into clear updates for technical teams, business partners, and senior leaders.

• Facilitate agile ceremonies and ensure effective communication within the team and with stakeholders.
• Support teams in planning, sequencing, and delivering committed work while maintaining visibility into operational demand and unplanned work.
• Help teams improve how work flows through delivery tools, support backlog hygiene, intake routines, working agreements, and lightweight metrics.
• Experience with change management, implementation readiness, deployment coordination, operational handoffs, and stakeholder communications in complex technical environments
• Strong facilitation skills with the ability to guide conversations, surface risks, resolve ambiguity, and help technical teams and stakeholders align on priorities and next steps
• Excellent communication skills, including the ability to produce clear written updates, executive summaries, schedules, RAID logs, decision records, and delivery documentation
• Experience supporting infrastructure, platform, operations, cloud, networking, security, endpoint, service management, or enterprise technology teams. This role is focused on infrastructure and enterprise technology delivery, not direct software engineering management
• Bachelor's degree in Information Systems, Business, Computer Science, Engineering, or a related field is preferred. Relevant experience may be considered in place of a degree
• Demonstrated ability to support teams with intake, prioritization, work sequencing, risk management, capacity conversations, unplanned work visibility, and delivery health reporting
• Comfortable working in a fast-paced environment where priorities can shift, new work can emerge, and teams need help balancing committed delivery with operational support
• At least 3 years of experience in agile delivery, Scrum Master, Technical Project Manager, Delivery Manager, Project Manager, or similar roles within IT or enterprise technology environments
• Strong working knowledge of Scrum, Kanban, Lean, agile planning, backlog management, dependency management, retrospectives, team metrics, and continuous improvement practices
• Ability to distinguish between owning the delivery process and owning the technical work. This role facilitates flow and accountability but does not assign technical tasks or replace the responsibilities of engineering managers or technical leads
• Practical experience with Jira, Confluence, and project or portfolio management tools. Experience improving team boards, workflows, reporting, and intake practices is strongly preferred
• CSM, PSM, SAFe Scrum Master, PMI-ACP, PMP, or similar certification is a plus, but hands-on delivery experience, team credibility, and strong communication are most important