Automation Engineer

Join our IT Operations team as an Automation Engineer II. In this role, you will build automation pipelines to streamline manual IT tasks, enhance employee onboarding and offboarding processes, and improve our Slack-based support bot. You will work closely with the Service Desk Lead to identify high-volume manual ticket patterns and implement governance automations for compliance. The ideal candidate will have experience in event-driven architectures, proficiency in Python and/or JavaScript/TypeScript, and a strong understanding of API authentication patterns.

• Automatisierung von Onboarding- und Offboarding-Prozessen für Mitarbeiter und Auftragnehmer.
• Entwicklung der Reaktions- und Aufgabenlogik für den Slack-basierten IT-Support-Bot von Aurora.
• Implementierung von Governance-Automatisierungen, die Plattformen und Systeme ohne manuelle Intervention in Übereinstimmung halten.
• Track record of driving a defined project from requirements definition through to a fully implemented production solution
• Experience working with event-driven architectures such as webhooks or message queues for triggering automated workflows
• Proficiency in Python and/or JavaScript/TypeScript for building production automation and workflow tooling (not just scripting)
• Experience building auditable, event logged systems driven by need for compliance
• Strong written and verbal communication skills for regular stakeholder updates to project stakeholders and management on automation build status
• Experience building LLM-driven automations that make decisions, call tools/APIs, or route work based on context rather than fixed, binary logic
• Or an advanced degree in a related field and a minimum of 2 years of experience
• Familiarity with OAuth2.0/OIDC and API authentication patterns for secure service-to-service integration
• Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 3 years of prior relevant experience
• Experience with Bash/shell scripting for systems-level automation tasks
• Experience designing and consuming REST and/or GraphQL APIs across multiple platforms and vendors (e.g. Okta, Slack, Google Workspace, Jira, Workday, etc.)
• Familiarity with prompt-based orchestration frameworks/platforms
• Familiarity with identity and access management concepts including SCIM and non-SCIM provisioning
• Understanding of where agentic automation is (and is not) appropriate (e.g. structured intake/triage of novel issues vs. tasks requiring consistent, repeatable and auditable outcomes)
• Experience in an IT operations, corporate engineering, or platform engineering environment