Customer Service Agent

Join Exoticca, one of the fastest-growing travel companies, as a Customer Support Agent. In this role, you will provide exceptional customer service before, during, and after trips, handling inquiries across various channels and assisting with travel-related issues. You will also achieve productivity and quality assurance targets while staying up to date with company processes and policies. Enjoy benefits such as unlimited coffee, referral bonuses, language courses, and travel packages at reduced prices.

• Provide pre-departure, in-destination, and post-trip customer support, including handling customer contacts across various channels.
• Assist customers with visas, country-specific entry requirements, and making cancellations, service amendments, and refund requests.
• Achieve targets related to productivity, quality assurance, customer satisfaction, and issue resolution.
• Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential
• Minimum 2 years of contact center and/or customer service experience
• Telephone communication and soft skills knowledge will be helpful
• C1/C2 level Spanish, French or German is a huge plus!
• Working knowledge of CRM systems such as Salesforce will be helpful
• Working knowledge or contact platforms will be helpful
• C1/C2 level English (verbal, reading, writing) required
• Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential
• Passionate about customer service!
• Passionate about travel and exotic destinations!
• Master at communication, listening and soft skills!
• Able to assess a caller’s needs and provide appropriate recommendations
• Self-starter, self-managed, responsible, dedicated, and tenacious
• Able to multitask, prioritize, and manage time effectively
• Doesn’t get easily discouraged or frustrated
• Comfortable and competent in using multiple systems concurrently
• Knows how to “smile” on the telephone
• A natural leader with the ability to inspire and motivate
• Knows how to have fun, strive for success, and celebrate achievements!