Senior Product Manager (Operations)

Join Happen Bank as a Senior Product Manager (Operations) and lead the strategy and delivery of our internal applications that enhance agent productivity and service quality. Collaborate with cross-functional teams to modernize workflows, reduce operational friction, and build scalable platforms. Success will be measured by improvements in operational performance and the modernization of our internal toolset. Enjoy a hybrid work model, generous paid time off, and a range of health and wellness benefits.

• Definir una visión y estrategia de producto convincente para las plataformas de operaciones internas, flujos de trabajo y herramientas para agentes.
• Traducir los puntos de dolor operativos y los objetivos comerciales en una hoja de ruta impulsada por resultados, fundamentada en el impacto.
• Liderar la entrega de herramientas internas y mejoras en la plataforma que mejoren materialmente la eficiencia del agente, la calidad del servicio y la escalabilidad operativa.
• 4+ years of product management experience; bachelor's degree in a related field; or equivalent work experience
• Strong product judgment with experience balancing user needs, business objectives, technical considerations, and regulatory requirements
• Excellent written and verbal communication skills with the ability to clearly articulate strategy, priorities, and tradeoffs
• Demonstrated ability to influence senior stakeholders and drive alignment across complex, cross-functional organizations
• Experience leading product discovery, validating opportunities through research and experimentation, and using data to inform decisions
• Experience building or leading internal tools, operational platforms, or contact center technologies
• Proven track record improving operational efficiency, service quality, or customer outcomes through product innovation
• You have hands-on experience using AI tools to accelerate your work and improve output quality. You're equally comfortable using them yourself and helping others apply them thoughtfully, recognizing where human judgment and oversight remain essential
• You proactively identify opportunities to improve products, processes, and team effectiveness while maintaining a strong focus on measurable outcomes