About The Role

Join Semji, an innovative AI-powered platform focused on client performance. As the Customer Success Team Lead, you will lead a high-performing team of Customer Success Managers, drive product adoption, and ensure customer satisfaction. You will have the opportunity to work with top-tier clients and enjoy a range of benefits, including extra vacation time, remote work flexibility, and premium health insurance.

Diriger et inspirer une équipe de 8 responsables de la réussite client, en assurant leur développement professionnel et en atteignant les objectifs de performance.
Piloter l'adoption des fonctionnalités clés de Semji, en veillant à ce que les clients atteignent rapidement la valeur grâce à un onboarding solide et à une surveillance proactive de l'utilisation.
Agir en tant que principal lien entre l'équipe de réussite client et les équipes Produit/Ingénierie, en relayant les retours d'expérience sur les fonctionnalités et les bugs de la plateforme.
**Experience:** 5+ years in Customer Success within a B2B SaaS environment, with at least 2 years of experience in a lead role.
**SEO/Digital Expertise:** You have an affinity for Digital Marketing.
**Operational Rigor:** You love "The Machine." You are comfortable building dashboards, setting clear KPIs, and holding people accountable to process.
**The "Coach" Mindset:** You derive more satisfaction from your team’s success than your own individual wins. You are a natural mentor.
**Bilingual:** Fluent in French and English (written and spoken) to manage both local and international accounts/teams.

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