Account Manager

Join Hightouch as an Account Manager, where you will be the primary relationship owner for a portfolio of clients. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals. You will build strong relationships with key stakeholders, drive contract renewals, and identify expansion opportunities. This role offers flexibility with remote work options, generous PTO, and professional development support.

• Establish and maintain strong relationships with key stakeholders, serving as their trusted advisor throughout their journey with Hightouch.
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling, ensuring clients have an exceptional customer experience.
• Collaborate with internal teams to ensure seamless delivery and client satisfaction, maintaining accurate client records and tracking account health.
• Proven track record of meeting or exceeding quotas and driving positive customer outcomes
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• Experience managing retention and adoption for complex SaaS accounts
• Financial acumen and experience with contract management
• Ability to adapt quickly to changing priorities and business needs
• 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
• Self-starter mentality with ability to work independently and collaboratively
• Strong problem-solving skills and process improvement mindset
• Strong written and verbal communication skills with ability to present to various stakeholder levels
• Customer-first approach with focus on building long-term partnerships