Customer Support Specialist (Spanish Speaking)

Join Clio, a leading legal technology company, as a Spanish Speaking Customer Support Specialist in Dublin. In this role, you will be a trusted advisor, providing exceptional customer service and driving effective change by representing the voice of the customer. You will handle a high volume of inbound requests, troubleshoot technical issues, and contribute to personal and group projects to improve service delivery. Enjoy a hybrid work model, flexible paid time off, and various health benefits.

• Handling a high volume of inbound requests by phone, chat, and email with an eye to making the customer experience as effortless as possible.
• Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams.
• Capturing feedback on the product for use by our Product team and contributing to personal and group projects to improve service delivery and processes across the department.
• Full professional proficiency in Spanish (written and verbal) is required
• We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK
• Self-driven attitude and willing to take initiative to grow your skills
• Ability to thrive at multitasking and prioritizing in a fast-paced environment
• Strong verbal communication skills, able to express yourself in a clear, concise, and empathetic manner
• Fun, outgoing, and engaging personality - and love to work as a cohesive team
• Pride your ability to connect with a wide range of people and love working with customers of all skill levels and personality types
• Curiosity to strive to continuously improve and learn
• Patience, compassion and understanding
• Tech-savviness and excitement to dive into learning new platforms
• Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors
• Excitement about finding new and complex problems to solve
• Have customer focus at your core and are eager to make a career out of helping clients be successful
• Have experience working with web-based/SaaS applications
• Are familiar with Service cloud or similar CRM software
• Are familiar with Legal or other professional service industries
• Are proficient in Google Suite and Microsoft Office
• Are proficient in Windows and/or Mac operating environments