About The Role

Join Clio, a rapidly growing tech company, as a Customer Support Specialist. This full-time, permanent position offers a unique opportunity to kick-start your career in tech, with structured training, coaching, and opportunities for growth. You will handle inbound support requests, become a product expert, and serve as a trusted advisor to our customers. Enjoy a hybrid work model, flexible paid time off, and various health benefits.

Handling inbound support requests by phone, AI-enabled chat, and email with a focus on delivering exceptional customer experiences.
Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively.
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more.
Educational background in Computer Science, Business, Communications, or other related fields with transferable skills relevant to customer support (e.g., problem-solving, communication, or technical aptitude)
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
Bachelor’s degree or diploma (or currently in your final semester with an expected graduation by May 2026, or recent graduate within the past 2 years)
The desire to win (and have fun) as a member of a high performing team
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
A growth mindset and a sense of optimism and enthusiasm
Experience in the legal industry and/or knowledge of the justice system
Technical, hard science, or accounting major/minor
Experience using APIs, building integrations, and knowledge of Postman
Skills in R, Python, HTML, Ruby, SQL, etc
Prior research, tutoring, and leadership experience
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution

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